Frequently Asked Questions
Everything you need to know about your True Sea Moss order.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items. Simply contact our support team to initiate a return and receive a prepaid shipping label.
How do I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Klarna and Afterpay.
Are your products ethically sourced?
Yes, we prioritize sustainability. All True Sea Moss apparel is manufactured in certified facilities that ensure fair wages, safe working conditions, and eco-friendly production methods.
How do I find the right size?
Please refer to our detailed Size Guide located on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit.